General Resources

Kissing it Better 
Kissing it Better have been a long term supporter of PEN.  Here is an update  on their ‘Volunteering from Home’  initiative to enable young people to make a difference to the most vulnerable older people without leaving their front door.
Find out more here:

InHealth: Patient Experience in Diagnostics
InHealth is the UK’s largest specialist provider of diagnostic and healthcare solutions. Their mission is to make healthcare better. They do this by working with hospitals and commissioners across the NHS and independent sector. Their wide range of services span numerous pathways and are delivered in both acute and primary care settings for more than 3 million patients a year. Read more here:

Interview with InHealth 
We were absolutely delighted to hear InHealth’s wonderful news having been recognised as outstanding by the CQC.  InHealth has been a long term partner of PEN, and we couldn’t miss the chance to invite Wendy and Darren to tell us more about their achievement and their patient experience journey.   You can read it here:

Standing CT
As we focus on the experience in diagnostics, we heard about some interesting work The Standing CT company are doing with the Royal Surrey County Hospital NHS Trust.  Despite the restrictions they were keen to ensure the continue scanning, and that the patients had a great experience. Find out more here:

Following on from our focus on disabilities last month we share an interesting article from Julian Jackson at VisionBridge highlighting the role of assistive technology to improve the experiences of people who are visually impaired.  Read the article here:

Kissing it Better 
Kissing it Better have been a long term supporter of PEN, and they have not let COVID-19 get in their way.  Here is some of their news and how they have thought “outside the window”!  They  now also have a range of regulated and registered teaching courses available.  There is a link to them on their  website but they have also just adapted the shorter courses so they can be delivered by Zoom.
They are called ‘Creative Thoughtfulness in the Care of Others’.
Here is the link on the website
Find out more here:

Spotlight: King Faisal Specialist Hospital and Research Centre and CXSA

This is where we show case some of the work we have been doing.  This month we are focussing on some work we did with King Faisal Specialist Hospital and Research Centre And CXSA.  Read all about it here:


How Covid-19 has highlighted a need to improve the experience for Deaf people

By Clare Vale, Managing Director of Sign Solutions

How Covid-19 has highlighted a need to improve the experience for Deaf people


Eye Services – An Exploration
As part of the NHS EyesWise programme PEN was engaged to deliver a project to understand the experiences of patients and service users by capturing and really listening to their Voices  Find out more here:

100 Voices Article


NHS England and NHS Improvement

‘Eyes Wise’ 100 Voices Engagement Day Outputs Map

100 Voices-JourneyMap FINAL


‘Keepsake Bags’ Blog and brief
Sara Latham 
May 2020
Starting the grief journey is the ‘path’ of understanding and processing what has happened and helping you to come to terms of the changes in your life and the impact that will have.  In times where you can’t be with your loved ones, your relatives, your closest friends, at that journey’s start, has a great bearing on how you cope with that journey.  The tiniest symbolisms of compassion can have the greatest memory for you in years to come.

Find out more here.


Postcards from the Land of Grief – Comforting thoughts for the NHS

(by Richard Littledale) 

“I write this as a person wearing many hats. I write as a grateful member of my community – a rainbow displayed in my window and hands clapped raw on a Thursday night. I write as a Pastor of some 30-years standing, a person who considers it an enormous privilege to accompany people through the shadowlands of bereavement. I write as a bereaved husband – having lost my wife to cancer at the age of 53 in Autumn 2017. I also write as an author and broadcaster on the subject of bereavement. It is a specialism which I neither sought nor welcomed, but about which I speak and write often now.

I have been very concerned about the cumulative impact of multiple deaths amongst patients and colleagues on staff. In the thick of it, the time to process what is going on is so limited. In consultation with my publisher, Authentic Media, I have produced a special edition of my book Postcards from the land of grief. Reactions to this material both from a global BBC Radio 4 audience and the 2019 annual Sue Ryder lecture would suggest that it may be of help to people. This PDF selection from the book is intended as a tool to aid staff in reflecting on what they are seeing and feeling. Each ‘postcard’ is short, and the whole document is only 27 pages long. We would like to make it freely available to any NHS staff who would like to access it.

Please click on the link to access ‘Postcards from the land of grief’ in PDF format.

Thank you.”