The PEN National Awards & Conference 2015 was held on Wednesday 2nd March 2016 at the Birmingham Repertory Theatre. Take a look at the video highlights to get a feel for the day.
All photographs from the day can be found on our facebook page: https://www.facebook.com/patientexperiencenetwork/
Please click on the links below for the PENNA2015 – Finalists, Winners and Runners Up slide presentations and videos.
To keep up to date follow @PEN_NEWS for all the latest news.
CATEGORY: Access to Information
| WINNER: East & North Hertfordshire NHS TrustWatch the winners presentation here. | All About our Wards: Key Information for Patients and Visitors |
| RUNNER UP: South Tyneside NHS Foundation Trust | Rapid Response Pathway Initiative |
| FINALIST: Barking Havering and Redbridge University Hospitals NHS Trust | Easy Read Information Sheets for Learning Disability Patients |
CATEGORY: Bringing Patient Experience Closer to Home
| WINNER: TICCS – The Integrated Care ClinicsWatch the winners presentation here. | Bringing Patient Care Closer to Home in Wyre Forest |
| RUNNER UP: South Tyneside NHS Foundation Trust | The Introduction of Using Entonox in the Community for Children Facing Distressing and /or Painful Procedures |
| FINALISTS: CLIC Sargent | Children’s Key Worker Service Evaluation Project |
| NHS Leeds West CCG | PEP: Patient Empowerment Project |
| Wirral University Teaching Hospital NHS Foundation Trust | Wirral Community Midwives |
CATEGORY: Commissioning for Patient Experience
| WINNER: NHS North of England Commissioning SupportWatch the winners presentation here. | Deciding Together: Developing a New Vision for Mental Health Services |
| RUNNER UP: Bedfordshire Clinical Commissioning Group | Involving Service Users and Carers in the Selection of New Mental Health and Learning Disability Providers |
| FINALISTS: Dudley Clinical Commissioning Group | Integrated Patient Experience Reporting |
| NHS Arden & GEM CSU in partnership with Coventry & Rugby CCG, South Warwickshire CCG, Warwickshire North CCG, Coventry & Warwickshire Partnership NHS Trust and South Warwickshire Foundation NHS Trust | Improving Maternal Mental Health Services in Coventry and Warwickshire |
| NHS Leeds West CCG | PEP: Patient Empowerment Project |
CATEGORY: Communicating Effectively with Patients and Families
| WINNER: South Tyneside NHS Foundation TrustWatch the winners presentation here. | Screening People with a Learning Disability for Bowel Cancer |
| RUNNER UP: Common Room and Great Ormond Street Hospital | Me first: Children and Young People Centred Communication |
| FINALISTS: Plymouth Hospitals NHS Trust | Tea with Matron |
| Royal Brompton and Harefield NHS Foundation Trust, Children’s Long Term Ventilation Service | Improving the ‘Hospital to Home’ Parent and Family Experience for Children on Long Term Ventilation via Tracheostomy |
| Southern West Midlands Maternity and Newborn Network | Improving Communication for Better Patient and Staff Experience |
CATEGORY: Environment of Care
| WINNER: West Suffolk NHS Foundation TrustWatch the winners presentation here. | Rose Vital Tray |
| RUNNER UP: Wirral Community NHS Trust | Environments for Children |
| FINALIST: Nottinghamshire Healthcare NHS Foundation Trust | The Live Project – Building Communities, Encouraging Recovery |
CATEGORY: Innovative Use of Technology/Social Media
| WINNER: North West London Healthcare NHS TrustWatch the winners presentation here. | The use of Co-production and development of a WhatsApp™ group to improve Patient Experience of adolescents with Type 1 Diabetes |
| RUNNER UP: South Tyneside NHS Foundation Trust | Technology Enabled Care Solution in Maternity Care |
| FINALISTS: Central Manchester University Hospital NHS Foundation Trust | Better Communication, Promotes Better Healthcare. The Introduction of a Patient Pager System in Outpatients, Manchester Royal Eye Hospital |
| Leicestershire Partnership NHS Trust | ECT App: Information to Patients and Carers on Electroconvulsive Therapy |
| NHS Arden & GEM in partnership with Derbyshire Community Health Services NHS Foundation Trust on behalf of NHS Hardwick CCG, NHS North Derbyshire CCG, NHS Southern Derbyshire CCG and NHS Erewash CCG | Using Florence Telehealth to Support Diabetes Patients in Derbyshire |
CATEGORY: Measuring, Reporting and Acting
| WINNER: St Mary’s Sexual Assault Referral CentreWatch the winners presentation here. | St Mary’s Sexual Assault Referral Centre “If I speak….Will you listen?” |
| RUNNERS UP: Bro Morgannwg University Local Health Board | Measuring, Reporting and Acting |
| Ashford and St Peter’s NHS Foundation Trust | A Culture Based Approach to the Improvement of Complaints Handling |
| FINALISTS: Aintree University Hospital NHS Foundation Trust | Patient Feedback – Shared Improvements Dashboard |
| East & North Hertfordshire NHS Trust | All About our Wards: Key Information for Patients and Visitors |
CATEGORY: Outstanding Contribution
| WINNER: Jill Fraser | Kissing it Better |
| Special Recognition | Adam Bojelian and family |
CATEGORY: Partnership Working to Improve the Experience
| WINNER: Nottinghamshire Healthcare NHS Foundation TrustWatch the winners presentation here. | The Story Shop – Bringing Mental Health Stories to Life |
| RUNNERS UP: Midlands and Lancashire CSU | Insight and Partnership Improving Experience for Staff and Patients |
| NHS Blood and Transplant & Royal Liverpool University Hospital | A Team Approach to Streamlining Therapeutic Apheresis Services in the North West |
| South Tyneside NHS Foundation Trust | One Stop for Healthcare Checks for Diabetic Patients |
| FINALISTS: Macmillan Cancer Information and Support Centre, UHSM | Partnership Working to Improve the Experience |
| NHS Leeds West CCG | PEP: Patient Empowerment Project |
CATEGORY: Personalisation of Care
| WINNER: Common Room and Great Ormond Street HospitalWatch the winners presentation here. | Me first: Children and Young People Centred Communication |
| RUNNER UP: Macmillan Cancer Information and Support Centre, UHSM | Partnership Working to Improve the Experience |
| FINALISTS: Ashford and St Peter’s NHS Foundation Trust | Supported Discharge Clinic |
| Ashford and St Peter’s NHS Foundation Trust | Weighing Babies and Well Baby Clinic Pathway |
| NHS Blood and Transplant & Royal Liverpool University Hospital | A Team Approach to Streamlining Therapeutic Apheresis Services in the North West |
| Wirral University Teaching Hospital NHS Foundation Trust | Ward 21 – Dementia Care |
CATEGORY: Patient Experience Professional of the Year
| WINNER: Wirral University Teaching Hospital NHS Foundation Trust | Mark McKenna |
CATEGORY: Patient Experience Manager of the Year
| WINNER: Hywel Dda University Health Board | Anna Tee |
CATEGORY: Staff Engagement/Improving Staff Experience
| WINNER: Wirral University Teaching Hospital NHS Foundation TrustWatch the winners presentation here. | LiA at Wirral University Teaching Hospital |
| RUNNER UP: Frimley Health NHS Foundation Trust | The Patient Encounter Leadership Programme |
| FINALISTS: South Tyneside NHS Foundation Trust | Screening People with a Learning Disability for Bowel Cancer |
| Southern West Midlands Maternity and Newborn Network | Improving Communication for Better Patient and Staff Experience |
| University Hospital of South Manchester (UHSM) | LEAD – Lead, Excel, Achieve, Develop |
CATEGORY: Strengthening the Foundation
| WINNER: Cambridgeshire and Peterborough NHS Foundation TrustWatch the winners presentation here. | PROMISE (PROactive Management of Integrated Services and Environments) |
| RUNNER UP: Frimley Health NHS Foundation Trust | Patient Encounter Leadership Programme |
| FINALISTS: Chelsea and Westminster Hospital NHS Foundation Trust (West Middlesex University Hospital Site) | Strictly Best Experience |
| Hywel Dda University Health Board | The Big Thank You |
| Lancashire Care NHS Foundation Trust | Co-designing Always Events |
| Locomotor Service, Homerton Foundation NHS Trust | Redesign of an Integrated Community Pain Service |
| Newcastle University with Newcastle Hospitals NHS Foundation Trust, Northumbria Healthcare NHS Foundation Trust, QE Gateshead Foundation Trust, City Hospitals Sunderland NHS Foundation Trust, South Tees Hospitals NHS Foundation Trust | The ThinkSAFE Implementation Package, Collaboratively Developed to Promote Uptake and Spread of Patient Involvement in Improving Patient Safety |
CATEGORY: Support for Caregivers, Friends and Family
| WINNER: Bedford Hospital and Carers in BedfordshireWatch the winners presentation here. | The Carers Lounge, Bedford Hospital |
| RUNNER UP: CSH Surrey | Life After Stroke Workshops |
| FINALISTS: South Tyneside NHS Foundation Trust – St Benedict’s Hospice | Supporting Carers of People Using Hospice Services |
| Tameside Hospital Foundation Trust | Admiral Nursing Service/Improving Dementia Care |
| University Hospital of South Manchester (UHSM) | End of Life Care |
CATEGORY: Team of the Year
| WINNER: Central London Community Healthcare (CLCH)Watch the winners presentation here. | Patient Experience – Bringing it all together |
| RUNNER UP: Medway Community Healthcare | Changing Culture to Improve Patient Experience |
| FINALISTS: Luton CCG, GP surgery | Dementia co-production in Luton |
| NHS Midlands and Lancashire CSU | Insight and Involvement – The Team for the voice of patients |
| NHS North Derbyshire CCG | Collaborative Complaints Peer Reviews – North Derbyshire |
| Northumberland, Tyne & Wear NHS Trust | Complaints / PALS Team |
| South West London and St George’s Mental Health NHS Trust | SWLSTG Patient Experience Team |
CATEGORY: Turning it Around When it Goes Wrong
| WINNER: Medway Community HealthcareWatch the winners presentation here. | MSK from Challenged to Great! |
| RUNNER UP: South West London and St Georges Mental Health NHS Trust | SWLSTG Patient Experience Team |
| FINALISTS: Abertawe Bro Morgannwg University Local Health Board | Measuring, Reporting and Acting |
| Ashford and St Peter’s NHS Foundation Trust | A Culture Based Approach to the Improvement of Complaints Handling |
| Virgin Care Limited | Centralising Customer Service |
| Wirral University Teaching Hospital NHS Foundation Trust | Rapid Detection and Prompt Effective Isolation to Prevent Infections Associated with Carbapenemase Producing Enterobactrericeae |
CATEGORY: Best overall
| COMMISSIONER: | Midlands and Lancashire CSU |
| CHARITY: | CLIC Sargent |
| Private Hospital Provider: | Virgin Care Limited |
CATEGORY: Overall Winner PENNA2015
| WINNER: Common Room and Great Ormond Street Hospital | Me first: Children and Young People Centred Communication |
Here is the brochure from the day: PENNA 2015 Brochure Pages FINAL
To watch the highlights of PENNA 2015, check out the video here!
And here is previous year’s video in case you missed it.
All photographs from the day can be found on our facebook page: https://www.facebook.com/patientexperiencenetwork/