PEN Events

If you know of any up coming events that you would like us to put on the calendar please contact us.
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Insight Roadshow

Working in conjunction with NHS England and Improvement, PEN are delighted to announce a fourth ‘Using Insight for Improvement’ Roadshow. Only this time, its Virtual!

These are a series of online sessions where we plan to bring some of the excitement and best practice from this year’s National Patient Experience Network Awards to even more people!

Over each half day session we will be hearing from several of our winners and finalists who have used feedback and insight to drive improvement in healthcare to showcase their work. We will also be hearing the latest news from the Insight & Feedback Team, and we will have the opportunity to network and discuss key themes arising from the presentations. Each event is focused on sharing what is working well, learning from each other and having the opportunity to discuss your own challenges with like-minded professionals.

These virtual events will be of interest for people who are responsible for improving patient experience or managing measurement or insight, particularly in provider organisations or local commissioning.

Each session with run from 13:30 16:30. Please use the links below to book your place:

20th October 13:30 – 16:30

27th October 13:30 – 16:30

29th October 13:30 – 16:30

5th November 13:30 – 16:30

NHS Complaints Summit 2020
20% Discount with code HCUK20KH

E3 DigitalConference19-22 October 2020
CXSA Middle Eastis proud to launch E3, an exciting digital conference dedicated to how regional corporate and government institutions can transform their organisations using the customer agenda as a primary driving force. The conference will explore new ideas, share strategies and methods that can be applied in the workplace immediately and will be led by a range of global and local CX practitioners, thought leaders and experts all with the aim of inspiring and equipping people in Middle Eastern organisations to thrive as world-class pioneers in the rapidly evolving customer age.

E3 is proud to present the Patient Experience Practitioner Programme, an exciting certified workshop where you can access new concepts and techniques to improve your patient experience as part of this conference.

Explore the other key conference sessions

Find out more and book your place here PEN will be one of the speakers.

NHS England and Improvement Insight roadshow Oct/ Nov 2020 VIRTUAL event

Do you fancy an inspiring afternoon of learning, networking and celebration with a focus on brilliant patient experience work across England? Then this is the announcement youve been waiting for. In each of the past three years, the Insight & Feedback team has worked with the Patient Experience Network to run four annual insight-focussed regional events to showcase good practice and to create opportunities for networking. This year will be no exception, though the events will be delivered in a novel way as shorter online sessions.

The sessions will again feature shortlisted entries from the insight category of the Patient Experience Network National Awards. COVID-19 prompted the rethink on how our annual networking and good practice events might go ahead this year. We are pleased that we can support four half-day digital events with PEN colleagues through Microsoft Teams in October and November.

The Patient Experience Network have put together a great agenda for each of the themed sessions. Clare Enston, Head of Insight and Feedback, will be updating everyone on the latest developments in NHS insight and the rest of the team will be participating too.

Each session runs from 1.30pm to 4.30pm. You can join one or more of them by registering on the following links:

Tuesday 20 October

Tuesday 27 October

Thursday 29 October

Thursday 5 October

Measuring, Understanding and Acting on Patient Experience Insight
2020 Conference FRIDAY 6 NOV 2020, West One De Vere, London
A 20% Discount is available to the Patient Experience Network by quotingHCUK20PENat time of booking.

Conference chair and key speakers include:
Chris Graham, Chief Executive Officer, Picker Institute Europe
Ruth Evans MBE, Chief Executive, Patient Experience Network
Clare Enston, Head of Insight and Feedback, NHS England and NHS Improvement
20% Discount for PEN

Follow the conference on twitter #PatientExp
Click here to book:
Please note this is now a hybrid event whereby delegates can either attend in person or online via our new virtual platform.

Leading Quality Improvement in Healthcare Masterclass
20% Discount with code HCUK20KH

Ward Accreditation for Quality
FRIDAY 20 NOV 2020, VIRTUAL, Online
20% Discount with code HCUK20KH

Setting Up And Running Virtual Clinics
FRIDAY 4 DEC 2020, VIRTUAL, Online
20% Discount with code HCUK20KH

Effective Operating Theatres Summit: Improving Quality, Safety, Productivity and Patient Experience
FRIDAY 15 JAN 2021, Holborn Bars De Vere, London
20% Discount with code HCUK20KH