Awards

PEN Birthday Logo - Edited

WE ARE BACK! But this time it was VIRTUAL!

Well, what a week!

We want to say A HUGE THANK YOU to everyone that joined us for our very first virtual awards week. It was amazing to listen to all of the marvellous Patient Experience projects being undertaken across the country!

Check out some snaps of our finalists celebrating from their own homes and offices here!

We were also delighted to have video messages of thanks and congratulations for all our finalists from both Ruth May, Chief Nursing Officer for England and Sir Simon Stevens, CEO, NHS

 

Our OVERALL WINNER for 2019 is University Hospitals of Plymouth NHS Trust – #RehabLegend

Please click here to see our electronicBook of Best Practice.

Here are our all our other PENNA 2019 winners and runners up:

CATEGORY: Engaging and Championing the Public

Nottingham University Hospitals NHS Trust CPR Teachathon RUNNER UP
University Hospitals of Leicester NHS Trust ICU Patients and Relatives – Are They Really Listened To? WINNER


CATEGORY: Integration and Continuity of Care

Cardiff and Vale University Health Board Young Carers in Schools Award RUNNER UP
Surrey Heartlands Health and Care Partnership Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners WINNER


CATEGORY: Environment of Care

Birmingham Women and Children’s Hospital NHS Foundation Trust Magnolia House: Co-design with Bereaved Families RUNNER UP
Leicestershire Partnership NHS Trust Knead to Chat WINNER


CATEGORY: Support for Caregivers, Friends and Family

Royal Cornwall Hospitals NHS Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones WINNER
South West Neonatal Network A Stay in Neonatal Care An Animated Guide to your Role as Parents and What to Expect RUNNER UP


CATEGORY: Partnership Working to Improve the Experience

Liverpool University Hospitals NHS Foundation Trust Samaritans in the Emergency Department RUNNER UP
University Hospitals of Leicester NHS Trust Prostate Cancer Remote Monitoring WINNER


CATEGORY: Strengthening the Foundation

Birmingham Women’s and Children’s NHS Foundation Trust Young Adult Volunteering RUNNER UP
Northumbria Healthcare NHS Foundation Trust Working Together & Learning Together a Partnership Approach with Northumberland Syrian Families WINNER

CATEGORY: Communicating Effectively with Patients and Families

Gloucestershire NHS Foundation Trust S.H.E.D RUNNER UP
Nutricia A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication Between Home Enterally Tube Fed Patients and Home Care Nurses WINNER

CATEGORY: Team of the Year (including PALs)

Air Arts, University Hospitals of Derby and Burton NHS Foundation Trust Air Arts WINNER
Ashford and St Peters NHS Foundation Trust Patient Experience Team RUNNER UP

CATEGORY: Using Insight for Improvement

Using Insight for Improvement Accessibility

Surrey Heartlands Health and Care Partnership Using Animation as a Medium to Help Clinicians Understand the Secondary Healthcare Experiences of Prisoners WINNER

Using Insight for Improvement Other NHS Funded

Healthy London Partnership Gathering Feedback from Families and Carers when a Child or Young Person Dies WINNER

Using Insight for Improvement – Integrated

Gloucestershire NHS Foundation Trust Homeless Patient Guidelines Initiative WINNER


OVERALL WINNER FOR INSIGHT CATEGORY = HEALTHY LONDON PARTNERSHIP

CATEGORY: Innovative Use of Technology

Nottingham University Hospitals NHS Trust Developing Digital Technology Solutions to Improve Care for Cancer Patients RUNNER UP
University Hospitals Plymouth NHS Trust #RehabLegend WINNER

CATEGORY: Measuring, Reporting and Acting

East London NHS Foundation Trust Service User Led Accreditation Programme RUNNER UP
Nutricia A Service Evaluation of the Acceptability and Use of a Mobile app for Video Call Communication Between Home Enterally Tube Fed Patients and Home Care Nurses WINNER

CATEGORY: CPES Award

Royal Devon & Exeter NHS Foundation Trust With You in Mind, Teamwork and Collaboration RUNNER UP
University Hospitals of Leicester NHS Trust In-Patient Support and Information Rounds WINNER

CATEGORY: Turning it Around

Swansea Bay Health Board Digital Patient Stories for Service Improvement WINNER
Taunton and Somerset NHS Foundation Trust The Journey to Establish a Permanent Paediatric Assessment Unit (PAU) Assessment to Treat rather than Admission to Assess. RUNNER UP

CATEGORY: Personalisation of Care

Nutricia Supporting a Home Enterally Fed Patient to Achieve his Dreams of Running the London Marathon WINNER
Walsall Healthcare NHS Trust Making Magic with Bubbles and Butterflies Doing What Matters: Ward 2 RUNNER UP

CATEGORY: Staff Engagement/Improving Staff Experience 5 presentations

Northumbria Healthcare NHS Foundation Trust Supporting Happy, Healthy and Productive Teams Our Year of Discovery RUNNER UP
Royal Cornwall Hospitals NHS Trust `Butterfly Cornwall` A Scheme to Enhance End of Life Care for Patients and their Loved Ones WINNER

CATEGORY: Patient Experience Advocate of Tomorrow

University of West London Samren Ahmed RUNNER UP AND HIGHLY COMMENDED
University of Plymouth Joy O’Gorman WINNER

CATEGORY: Patient Experience Transformer of Tomorrow

University of Brighton Ella Brunton and Krista Etchells WINNER
Childrens Unit, Whiston Hospital Tracy McNeill COMMENDED
Paediatric Assessment Unit, Shrewsbury and Telford Hospital NHS Trust Claire Fenn RUNNER UP AND HIGHLY COMMENDED
Smithdown Childrens Walk-In Centre Nicola Gourley COMMENDED

CATEGORY: Patient Experience Professional/Manager of the Year

Gloucestershire NHS Foundation Trust Jean Tucker – Building Relationships and Driving improvement – The Changing face of PALS WINNER NHS Manager of the Year
Serco Cathy White WINNER Private Healthcare Manager of the Year

CATEGORY: Fiona Littledale Award

Chesterfield Royal Hospital NHS Foundation Trust Haematology Nursing Team WINNER
The Princess Alexandra Hospital NHS Trust Cally Bruce RUNNER UP

‘In the Moment’ Rosettes
Music Maestro – Lee Bennett
Networker – Helen Lee
Pos’er – Clare McNally
Tweeter – Joy O’Gorman
Judge – Tracey Haycock
Quote – Aaron Bate

BEST OF’s
Best Community Health Trust – Shropshire Community Health NHS Trust
Best Acute Health Trust – University Hospitals of Leicester NHS Trust
Best Private Healthcare – Nutricia
Best Commissioner – Tameside and Glossop Strategic Commission

Lifetime Achievement Award
Gillian Radcliffe, previously NHS England and NHS Improvement

Outstanding Contribution
Julia Holding


The team can be reached on033 33 44 7060or atawards@patientexperiencenetwork.org

As always if there is anything more you need or you have any further enquiries please just pick up the phone or drop us an email and we will be happy to help.